Important Information
By using the dha888 platform, you are considered to have accepted this privacy policy. We are committed to handling your information with the highest level of protection.
1 Introduction & Purpose
Dha888 is an internationally operated online gaming platform delivering the best entertainment experience for users in Bangladesh. This privacy policy explains how dha888 collects your personal information, how that information is stored and processed, and the circumstances under which it may be shared with third parties.
We believe transparency is the foundation of trust. That is why our privacy policy is written in plain, straightforward language so that all users in Bangladesh can read and understand it. This policy protects your rights and clearly sets out our responsibilities.
2 What We Information We Collect
We collect certain information when you create an account and use our services on dha888. This information is collected to provide you with the best possible service and to meet our legal obligations.
Personal Identification Information
- Full Name (as per National ID)
- Date of birth (for age verification)
- Mobile Number & Email Address
- Current Address & District
- National ID or passport number (during KYC verification)
Financial Information
- Mobile Banking Number (Mobile Banking, Nagad, Rocket, etc.)
- Transaction History & Amount
- Deposit & Withdrawal Records
Technical Information
- IP Address & Device Information
- Browser Type & Operating System
- Time Spent on Site & Pages Visited
- Cookies & Session Data
Why Is This Information Needed?
Every piece of data is collected for a specific purpose. We never collect information unnecessarily. This data is essential for age verification, identity confirmation, and the security of financial transactions.
3 Information Purpose of Use
Information collected is used solely for the purposes listed below. dha888 never sells or shares your data with third parties for advertising or commercial gain.
| Data Type | Purpose of Use | Retention Period |
|---|---|---|
| Identity Information | Account Verification & KYC | 5 Years |
| Financial Information | Transaction Processing & Security | 7 Years |
| Technical Information | Security & Site Improvement | 1 Year |
| Gaming History | Responsible Gaming Monitoring | 3 Years |
4 Information Data Sharing Policy
Dha888 follows a strict data-sharing policy. We share your personal information with third parties only in the following circumstances.
- Legal Obligation: When required to provide information by order of a court or government authority.
- Payment Processors: Minimum information shared with the relevant mobile banking partner for deposit and withdrawal processing.
- Fraud Prevention: For the detection and prevention of fraudulent activity.
- Licensing Authority: For audits conducted by our licensing regulatory authority.
Clear Commitments
Dha888 never sells or rents your information to advertising companies, data brokers, or any third party for commercial purposes.
5 Information Security Measures
Dha888 uses industry-standard technology and processes to keep your data secure. Our security infrastructure is continuously updated to protect against the latest cyber threats.
AES-256 Encryption
All sensitive data is stored using AES-256-bit encryption, providing military-grade protection.
SSL/TLS Technology
All communication between your browser and our servers is secured with SSL/TLS encryption.
Two-Factor Authentication
Accounts are protected by two-factor authentication (2FA) to prevent unauthorized access.
Regular Security Audits
Regular penetration testing and audits are conducted by third-party cybersecurity experts.
Data Backup & Recovery
Encrypted backups are maintained regularly at secure offsite locations, preventing data loss even in the event of a server failure.
6 Cookies Policy
The dha888 website uses cookies to enhance your browsing experience and maintain site functionality. Cookies are small text files stored in your browser.
Types of Cookies
- Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language and theme settings.
- Analytics Cookies: To collect site usage statistics — without any personally identifiable information.
You can manage or delete cookies at any time through your browser settings menu. Please note that disabling essential cookies may affect the proper functioning of certain site features.
7 Your Your Rights
As a registered member of dha888, you have several important rights regarding your personal information. Contact our support team to exercise any of these rights.
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data in certain situations (except where legal obligations apply).
- Right to Data Portability: You can receive your data in a portable format.
- Right to Restrict Processing: You may request that data processing be restricted in certain circumstances.
- Right to Object: You may object to the use of your data for specific purposes.
Response Time
We aim to respond to all data-related requests within 30 business days. For urgent matters, an initial response is usually provided within 72 hours.
8 Minors Data Protection
Dha888 strictly prohibits gaming by anyone under 18. We do not knowingly collect information from minors. Age verification is carried out during registration, and additional checks are applied to any accounts that raise concern.
If we confirm that a minor has created an account, that account will be immediately closed and all associated data will be deleted. If a parent or guardian suspects their child has an account, they are encouraged to contact our support team.
9 Policy Updates & Changes
Dha888 may update this privacy policy from time to time to reflect changes in technology, law, or business operations. Members will be notified of any significant changes via their registered email or SMS.
The latest version of this policy will always be available on this page. The "Last Updated" date at the top of the page indicates when changes were last made. Continued use of the platform after any update constitutes acceptance of the revised policy.
10 Contact & Complaints
For any questions, concerns, or complaints regarding this privacy policy, please reach out to our dedicated privacy team. We offer support in both Bengali and English.
Support Team
Our support team is available 24/7, 7 days a week. Email: [email protected] — responses are typically provided within 24 hours.